Key Responsibilities:
- Own live service delivery post go-live, ensuring services remain stable and continuously improving.
- Lead and develop 1st and 2nd line support teams, setting clear expectations and accountability.
- Act as the senior operational contact for customers on all live service matters.
Qualifications Skills & Experience:
- Proven experience in a Service Delivery Manager or senior operational service role.
- Strong understanding of service management frameworks such as ITIL.
- Experience managing support teams and leading live service operations.
Additional Information:
- This is an opportunity to take real ownership of live service delivery and play a key role in improving our service function.
- You will help raise standards, improve customer experience, and shape long-term support delivery.
- The role requires flexibility, including acting as an out-of-hours escalation point and international travel.
TBA Group
TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment. They are looking to recruit a Service Delivery Manager on a permanent basis in Doncaster.