Remote Clinical Applications Specialist - MRI

As a Remote Clinical Applications Specialist, you’ll deliver critical remote clinical support and compassionate service to Philips MRI customers, applying your advanced clinical product knowledge across challenging situations to transform lives and drive the future of healthcare technology. Your role includes providing expert telephone and remote support (multitasking between multiple software programs) for clinical applications, guiding both internal and external customers through troubleshooting and resolution steps for the Philips MRI product line. You will offer clinical problem-solving, solutions training, and education as needed to maximize system performance. Offering exceptional remote customer service involves setting clear expectations, adhering to entitlements, and meeting commitments to resolve clinical application issues for MRI equipment. Understanding the customer’s clinical environment to deliver a caring and consistent experience that supports operational goals, generates service value, enhances productivity, and brings value to every customer interaction is also key. Live customer support is provided from 8AM-8PM, with a rotating schedule across all team members and a mandatory weekday on-call rotation from 8PM-midnight.