Job Description
Perform daily tasks in accordance with all Safety regulations and protocols. Complete all safety related training on time and to expectation. Accurately document daily service activities and expenses. Identify complex problems relating to customer and/or machines. Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment. Provide technical support and training to Signode Technicians. Monitor and manage their schedule service calls for accuracy and completion. Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts. Make adjustments and test for proper operation on designated equipment assigned. Coordinate proactive pre-installation meetings with customers, inspect sites for product compatibility and install, adjust and test equipment. Proactively report and follow up on potential unsafe conditions and suggest effective solutions. Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions. Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers. Identify upgrade and retrofit opportunities. Design and conduct training programs for repair and/or preventative maintenance. Prepare comprehensive, non-conformance reports and service bulletins.
About Signode
Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations.