Software Support Lead

The Software Support Lead is responsible for product implementation and providing continuous product support to partners. This role focuses on creating success for partners by utilizing our product solutions to automate and streamline their business processes. In partnership with the Services & Support teams, they will ensure quality dayto-day operations of partner support by facilitating escalations of partner issues and providing high-level product support. Essential duties for this role include: providing support to cross-functional teams, researching and analyzing findings, coaching team members, assisting partners with software questions, escalating urgent situations, maintaining logs of interactions, identifying trends, acting as a point of contact, and staying updated on new technologies. The ability to manage projects independently, adapt to new technologies, prioritize tasks, and build strong relationships is essential.