Job Description
Responsible for leading the development of products end-to-end, from conception through development and rollout. If you're excited to have a lot of ownership while remaining in the details day to day, this might be a great fit for you. Anara is a product-led company that focuses on both building and marketing, bring together the building and marketing sides of the company in order to create something that our customers will love.
Perform up-front discovery through user interviews, competitive research, data analysis, etc. and present findings to the team with conviction and rigor. Optimize existing flows to reduce churn and increase conversion. Investigate and resolve inbound customer issues reported through all communication channels, including email, support and Slack. Surface trends and insights from customer feedback to the team at large to inform product choices. Lead select strategic projects to improve the support experience, product operations, and internal enablement.
About Anara
Anara is AI for scientific advancement helping researchers understand, organize and write scientific documents, together.