Late Stage Collections Associate (Mandarin speaker)

This role involves managing and coordinating the collection of delinquent payments for auto loan accounts. This position requires availability during standard business hours, Monday through Friday, from 9 AM to 6 PM Eastern Standard Time (EST). Key Responsibilities include performing delinquent account collection calls, emails, or text messages assigned by management. Additionally you will service inbound customer calls pertaining to collections and maintain clear and descriptive notes. You will also set up and process one-time and recurring payments and prepare delinquent accounts for pre-repossession status. Perform skip trace duties to locate customers and communicate with clients in a timely and orderly fashion by sending out notices. Review accounts that have been referred for repossession and legal actions against debtors, assist subordinates with collection activities in difficult cases, and recommend collection techniques. Issue written and oral instructions and enforce compliance with Collection Standard of Conduct policies in addition to performing various administrative functions.