Manager, Technical Account Management

The Manager of Technical Account Management (‘Manager, TAM’) will effectively lead a high-performing team of Technical Account Managers to deliver Smile’s post-sales customer success and satisfaction. This role will guide, mentor and guide the Customer Success Team in building strong customer relationships by overseeing the management of the customer lifecycle from leading the team through complex contract signings through strategic implementation planning and beyond, ensuring successful delivery and long-term customer satisfaction. The responsibilities include leading and developing the team, developing relationships with key customers for onboarding and implementation, and collaborating with internal teams to ensure effective project delivery.