Manager, Central Operations, Knowledge Management

Knowledge Management Framework:

• Design and implement taxonomy, metadata standards, content architecture, and tooling.
• Assess, maintain, and re-structure Nava’s knowledge base into a scalable base.
• Own documentation standards company-wide.

AI-Enablement Strategy:

• Own the strategy for making Nava’s knowledge infrastructure AI-ready.
• Lead integration between Nava’s knowledge systems and the platforms that enable automated and AI-assisted workflows.
• Stay current on emerging AI and knowledge engineering capabilities.

Governance and Measurement:

• Define and enforce governance standards for the full content lifecycle, ensuring accuracy, compliance, and version control at scale.
• Build the measurement framework for knowledge management at Nava.
• Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations.