ArcGIS Support Consultant

Deliver exceptional customer service by actively listening to customer inquiries, empathizing with their concerns, and providing timely and accurate solutions. Possesses and maintains an excellent level of proficiency with Esri’s suite of Online products, including but not limited to: ArcGIS Online, ArcGIS Experience Builder, ArcGIS Field Maps, ArcGIS Survey123, and other ArcGIS web apps. Troubleshoot problems on behalf of clients and Esri Canada staff. Provide knowledge-based technical expertise to clients and communicate via telephone, e-mail, or remote session in a tactful manner, demonstrating a sense of urgency and professionalism. Maintain an accurate and detailed summary of all support requests using Esri’s Global CRM. Contribute to Esri’s Global Support community by developing proactive content related to Esri’s technology including knowledge articles, blogs and videos - and by delivering knowledge transfers to colleagues. Mentor and coach junior team members, fostering a culture of continuous learning and professional growth.