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Digital Product Ownership – Patient & Clinical UX:
- Owning the end-to-end digital experience across MyChart, Digital Health Home™ / MyCare Anywhere™, and Employer partner deployments.
- Conversion and drop-off optimization
- Experience KPIs and performance measurement
Platform Services Operations & Reliability:
- Own platform performance and service discipline
- Vendor escalation pathways
- Postmortems and root-cause analysis
Epic / MyChart Integrations & Interoperability Architecture:
- Interface strategy (FHIR, HL7, SMART, OAuth)
- Identity and authorization (SSO, token persistence, cross-system session management)
- Data exchange design
Ovatient
Ovatient is building a virtual-first care model that works because the platform works — reliably, seamlessly, and at scale across health systems and employer partners. As they scale, the strength and clarity of their platform services and user experience will determine their success.