Senior Agent Enablement & Vendor Operations Quality Lead

The Agent Enablement & Vendor Operations(AEVO) team at Super.com is responsible for BPO partner success, agent enablement, escalation management, and cross-functional collaboration. The Quality team within Agent Enablement & Vendor Operations plays a central role in enabling agent performance through actionable feedback, rubric governance, and alignment across Super.com and its BPO partners. The team is responsible for quality analysis, calibration oversight, coaching insights, and driving accountability through data-led QA practices. The Senior AEVO Quality Lead is responsible for evolving the Quality strategy across Super.com ’s outsourced BPO network and internal stakeholders. This role is ideal for someone who thrives on structure, loves diving into performance data, and is ready to shape and scale a best-in-class QA operation in a growing startup environment.