Social Media & Community Lead

Accountabilities:

• Lead the global social media and community center of excellence, defining regional strategies, governance models, and operational frameworks across all social and community channels.
• Develop scalable playbooks, processes, and best practices that enable regional teams to execute consistent and effective social media and community initiatives.
• Gather, analyze, and consolidate customer feedback, community insights, social listening data, and sentiment analysis to support informed business decisions.

Requirements:

• 6+ years of experience in social media, community management, digital marketing, brand strategy, or a related field within a fast-paced digital environment.
• Proven experience leading regional or global social media and community functions across multiple international markets.
• Strong knowledge of social listening, online community engagement, customer sentiment analysis, and reputation management.

Benefits:

• Study and professional development funding.
• Regular internal events, workshops, and team-building activities.
• Flexible remote working environment.