Head of Service Operations

Role Responsibilities:

• Own daily execution of Service Operations, managing bookkeeping and tax preparation as a unified system.
• Lead a team of managers, ensuring performance standards and tight operating cadences are maintained.
• Conduct production reviews to monitor throughput, SLA adherence, and quality, responding to issues promptly.

Required Experience:

• 10+ years managing high-volume, process-driven operations in financial services or fintech.
• Strong operations mindset focused on throughput, utilization, cycle time, and quality metrics.
• Proven leadership in multi-workflow environments with experience managing other managers.

Company Offerings:

• Remote-friendly work environment with options for hybrid schedules in the Bay Area.
• Comprehensive health benefits including full medical, dental, and vision coverage for employees.
• Flexible PTO, paid parental leave, a 401k plan, and equity package for long-term ownership.