Client Success Manager

Role Responsibilities:

• Develop strong relationships with clients, acting as the lead contact for all account matters and a trusted advisor to key executives.
• Drive product adoption, manage escalations, and negotiate contracts to ensure client growth, retention, and renewal agreement closures.
• Analyze data trends, forecast key metrics, and build effective post-launch strategies to minimize churn and identify upsell opportunities.

Candidate Requirements:

• Possess 3+ years of proven experience in Client Success Management or Sales, with demonstrable ability to influence C-level stakeholders.
• Exhibit solid experience with CRM software, reporting systems, MS Office, Google Suite, and AI tools, along with an understanding of sales KPIs.
• Display a client-first mentality, solution-oriented attitude, and availability for occasional travel and work outside normal business hours.

Company Culture:

• DailyPay commits to an inclusive, high-trust environment that challenges norms and values intellectual honesty and diverse perspectives.
• The culture empowers employees through transparent career development, peer advocacy, and a focus on collective, innovative success.
• It recognizes the multifaceted lives of team members and leans into wide-ranging backgrounds to sharpen decision-making.