Manager, Support Engineering (AMER)

Like other Managers, Support Managers at GitLab see the team as their product. While they know how to communicate with customers, their time is spent hiring a world-class team and enabling their team to succeed. With Support Engineers, Support Managers own the customer support experience and are always looking to improve the efficiency of our support. Due to the platform nature of GitLab, they must also coordinate across departments to accomplish collaborative goals. You’ll be responsible for hiring a world-class team of Support Engineers focused on delivering excellent technical support, helping them level up in their skills, driving them to be self-sufficient, building collaborative processes, holding regular 1:1s, improving the customer experience, and training engineers to conduct technical interviews.