Technical Support Specialist

PocketHealth is looking for a Technical Support Specialist to provide technical support and handle urgent escalations from patients or providers in a production environment with high-volume transaction traffic as part of the Provider Operations team. In this role, you will work closely with all stakeholders including support representatives, customers, account managers, technical services and the management team. The Technical Support team are troubleshooting experts. They know that sometimes you need to check that everything is plugged in, turn it off and then on again, while also being ready to dig to find the root cause of a software issue. This is a team that works cross functionally across the business with Engineering, Support, and other teams while supporting our patients and providers. As a TSS here at PocketHealth, you'll be a trusted source of PACS / DICOM knowledge for other folks across the business.