Manager, Field Operations

ServiceNow is seeking an experienced Manager, Field Operations for our Asia Pacific operations to work within an organization. As Manager of Field Operations, you get to lead a remote Deal Operations team aligned to the ANZ region, serving as strategic advisors to sales on the full deal lifecycle. You will also set clear expectations, manage team performance, and provide ongoing coaching, feedback, and recognition. You will build strong, collaborative relationships through regular engagement with Sales leadership, ensure team adherence to internal policies, procedures, and best practices, navigate organizational complexity and change by consulting with peers and providing clear guidance to the team, and serve as the first point of contact for escalations, resolving issues directly or escalating appropriately. Also analyze customer licensing, product usage, and renewal history to identify upsell and cross-sell opportunities, ensure compliance with pricing, discounting, and licensing policies across all transactions, partner with cross-functional stakeholders—including Deals Desk, Finance, Legal, and Order Management—to ensure seamless deal execution and accurate opportunity booking in ServiceNow and support customer licensing compliance across new and existing accounts.