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Company Description:

  • Fairness drives every decision at AFCA, a not-for-profit financial ombudsman providing independent complaints resolution for Australians.
  • With over 1,600 professionals, we foster a diverse, caring culture with inclusive leadership and flexible work options.

Job Description:

  • As a Sessional Ombudsman, you will resolve complex banking and finance disputes on a per-engagement basis.
  • You will work collaboratively with experienced Ombudsmen, lawyers, and industry experts to deliver fair decisions.
  • This Board-appointed, 3-year term role can be performed fully remotely.

Qualifications:

  • We seek accomplished senior lawyers, former partners, barristers, and banking & finance professionals with deep industry expertise.
  • You should have experience in banking regulation, contract law, insolvency, securities, lending, and dispute resolution.
  • Legal qualifications and substantial senior-level experience in banking and finance or a related regulatory environment are required.

Additional Information:

  • AFCA holds Gold AWEI Accreditation and is an Accredited Family Friendly Workplace.
  • We offer hybrid working, additional inclusive leave options, and a commitment to diversity and inclusion.

Australian Financial Complaints Authority

AFCA is a not-for-profit financial ombudsman providing free, fair, and independent complaints resolution for Australians. It has grown to over 1,600 professionals and fosters a diverse, caring culture with inclusive leadership and flexible work options.

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