Manager, Care Advice Line

Manages Care Advice Line(CAL): Day to day oversight and ongoing development of the CAL operations, staffing, metric achievement and QAIP ensuring a 24/7 platform. Masters tasks of the CAL to work autonomously sharing in the ongoing leadership, training and growth of the program. Willing and able to work up to 80% of their workweek on nights, (between 12am-8am); every other weekend and 1/3 of the national holidays on average.

Handles Communication and Coordination: Handles inbound communications from patients who are seeking information about symptoms or care concerns. Conduct outbound communications for follow-up and care coordination. Consult and coordinate with internal and external team members to assess, plan, implement and evaluate patient care plans.

Provides Patient Care: Assists with finding appropriate providers, community resources, care solutions and coordinate priority appointments. Provides health information, coaching, and critical thinking skills to assist our members with medical and wellness related issues. Record member data in Privia’s web-based medical record system and associated EMRs, or health portals.