Salesforce Engagement Director

As a Salesforce Engagement Director within our Professional Services team, you will serve as the primary liaison between our clients and internal sales and delivery teams. You will lead complex Salesforce engagements, ensuring on-time, high-quality, and strategic delivery of Salesforce-based solutions across a variety of Salesforce Clouds and technology solutions. As a CX-primary organization, you will be supporting a primary-service experience organization focusing on agent optimization, agentic AI, analytics, experience design, process optimization, and more. Your role is pivotal in building client trust, aligning technical execution with business outcomes, and driving program success across the full lifecycle — from initial scoping through delivery support.