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Key Responsibilities:
- Lead and Develop the QA Team: Manage all QA employees, assess capabilities, mentor staff, conduct performance reviews, and coordinate across time zones.
- Set Strategy: Lead QA planning, evaluate requests, balance delivery needs with automation improvements, and develop a long-term improvement plan.
- Guide Full Stack Testing: Create test strategies covering UI, APIs, services, databases, and integrations; design automation; investigate failures using logs and queries.
Additional Responsibilities:
- Partner on Product Quality: Work with product and engineering teams to clarify behavior and identify risks early.
- Oversee Test Infrastructure: Ensure reliability of test environments and integrate automated testing into CI/CD pipelines.
- Evaluate AI Tools: Apply AI to improve testing, automation, and documentation, reviewing outputs for accuracy.
Health Advocate
Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs, helping members navigate healthcare complexities. As part of Teleperformance in the US, it employs a team of trained experts and was named #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA.