Billing Analyst II (Bilingual: English / French)

The Billing Analyst II serves as a critical liaison between sales, operations, and customers, ensuring seamless revenue cycle management for Cologix's clients. This role combines technical billing expertise with exceptional customer relationship management to drive accurate order processing, timely revenue recognition, and optimal payment outcomes. The position requires a detail-oriented professional who can navigate complex commercial terms, manage custom billing requirements, and resolve disputes while maintaining strong cross-functional partnerships. Success in this role directly impacts customer satisfaction, cash flow, and revenue accuracy for multimillion-dollar accounts across Cologix's data center portfolio. Partners with sales, customer care, IT, accounting and customers to ensure sales opportunities flow through Company systems and processes accurately and completely. Works effectively with customers to identify their billing requirements for new sales opportunities and enters orders in alignment with their requirements. Ensures custom billing and commercial terms are entered accurately and completely on orders and reviews lease amortization schedules to ensure accurate revenue recognition. Processes monthly billing and performs first-bill reviews with customers to ensure their billing requirements are met and adjusted as needed. Enters / interfaces bills into customer designated portals and works with customers to ensure purchase orders are in place and customers pay timely. Develop effective partnering relationships with customers to understand their processes to ensure their purchase orders are in place, are reflected on bills correctly, and customer pays timely in accordance with contractual terms. Responds to customer, and internal customer, questions, disputes, timely and effectively.