Implementation Manager

As an Implementation Manager, you’ll be the primary point of contact for new clients as they begin their journey with Service Fusion. Guide customers through onboarding, ensuring their software is configured to fit their workflows and business goals. Your role will combine technical aptitude, clear communication, and customer advocacy to deliver a seamless onboarding experience that sets our clients up for long-term success. Responsibilities include performing system setup, coordinating and performing training, overseeing data import progress, and solving customer-specific workflow issues. Remain knowledgeable and up to date on all Service Fusion products, contribute to the Service Fusion roadmap and consistently meet or exceed company performance metrics.