Account Manager

An indispensable component of Clipboard Health’s marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard Health and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping abreast of a litany of important business metrics for each facility. Responsibilities include owning a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices, establishing credibility and trust with providers and healthcare executives by demonstrating strong business acumen and understanding of clinical workflows in order to build meaningful relationships, Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate on the products’ workflows Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering & work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers.