Senior Site Reliability Engineer

Customer.io

Remote regions

Americas

Salary range

$140,000–$180,000/yr

Benefits

Unlimited PTO 16w maternity

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What You’ll Do:

  • Build and scale infrastructure to support billions of messages per day and real-time events
  • Automate deployments, alerting, and incident response
  • Make our on-call better - clear alerts, solid documentation, and faster resolution

What we're looking for:

  • 7+ years in SRE or infrastructure roles, improving production systems at scale
  • Deep MySQL experience - schema design, performance tuning, and operational tooling
  • Fluency in cloud-native tech (GCP a plus) and Terraform

Compensation & Benefits:

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums.
  • We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Customer.io

Customer.io's platform enables over 8,000 companies, from scrappy startups to global brands, to send billions of automated emails, push notifications, in-app messages, and SMS every day. They foster a culture that values empathy, transparency, and responsibility.

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