Site Reliability Engineering Manager

Customer.io

Remote regions

Americas

Salary range

$175,000–$195,000/yr

Benefits

Unlimited PTO 16w maternity

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Responsibilities:

  • Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring practices
  • Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure
  • Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment

Required skills:

  • 8+ years of engineering management experience, with at least part of that leading SRE or infrastructure teams in SaaS (B2B or B2C), ideally at early-to-mid-stage companies
  • 3+ years of hands-on SRE experience, designing and operating reliable, scalable infrastructure
  • Understands SaaS architecture, languages, technologies, and cloud infrastructure deeply enough to represent and advocate for their squad’s technical choices across the company

Benefits:

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO

Customer.io

Customer.io's platform allows over 8,000 companies to send messages using real-time behavioral data. Their team uses Go, React, Ember, and AI to ship fast and scale with confidence and they value ownership, leadership, and healthy skepticism.

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