Job Description
As the Customer Success Manager, you will build, manage, and foster relationships with customers guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform. You will serve as the primary contact for customers delivering a value-driven customer journey. Responsibilities include conducting onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators; partnering with customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals; collaborating cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth and driving product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience. There is also a requirement to participate in onsite visits to support district initiatives, professional learning, and customer’s needs with 30% Travel
About Kiddom
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning.