Senior Site Reliability Engineer

Platform Reliability & SLAs:

• Own SLI/SLO/SLA definitions for the Akuity SaaS platform and drive continuous improvement against them
• Design, instrument, and maintain observability systems (metrics, logs, traces) across multi-region AWS infrastructure
• Identify reliability gaps, lead blameless post-mortems, and close the loop with permanent fixes

On-Call & Incident Response:

• Participate in an on-call rotation and act as incident commander for high-severity production events
• Build and maintain runbooks, escalation paths, and incident playbooks that keep mean time to resolution low
• Drive improvements to alerting fidelity; reduce noise, increase signal, eliminate toil

What We're Looking For:

• 5+ years of SRE, platform engineering, or production operations experience in a SaaS environment
• Deep hands-on Kubernetes expertise; you understand the scheduler, networking, storage, and autoscaling at a level where you can debug anything
• Strong AWS fundamentals across compute (EC2, EKS), networking (VPC, NLB, Route53), storage (S3, RDS), and IAM