Job Description
The Technical Account Manager provides technical support for customers to support pre-sales and post-sales processes. They assist in Pre-Sales activity helping analyze prospects’ business and technical requirements and developing service propositions that meet those needs. This includes RFP Professional Services estimates, Project Plans, ROM's, SOW’s. This role owns all technical aspects of the solution and delivery of that solution, communicating with customers and internal teams to explain products and implementation schedules. The TAM produces service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions. They oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch. Acts as Primary Point of escalation for project related issues working with CPS, Engineering and Product Mgmt. They ensure successful delivery of projects, attending weekly Progress meetings with Customer/Partner, Document technical requirements, schedules and customer interactions.
About Saviynt
Saviynt is an identity authority platform built to power and protect the world at work.