Product Designer

Shape the future of banking service. We are seeking a Product Designer to own the design for our banking customer experiences. This role is ideal for a designer who enjoys thinking about the full end-to-end customer journey and is excited to bring new ideas to life in a fast-paced, collaborative environment. You’ll own projects from discovery to delivery, like researching how agentic AI can improve customer booking, designing new workflows to better connect customers to the right banker, and using user feedback and analytics data to streamline in-branch service. Research to understand user needs and pain points, then share these insights with your peers in Product, Design and Engineering. Facilitate workshops and design sprints with teams and stakeholders to explore solutions and gain buy-in. Own the end-to-end user journey for your product area and be the advocate for your user persona. Ideate and iterate on solutions using a combination of writing, low-fidelity designs (sketches + wireframes), high-fidelity designs (mockups + prototypes), and usability tests. Partner effectively with Product, Engineering, Marketing, and Customer Experience team members to ensure alignment and delivery of an exceptional user experience. Promote the culture of continuous improvement to elevate our product and processes.