Flex /HRA Technical Analyst

The Flex /HRA Technical Analyst is responsible for providing quality service by timely and accurately reviewing/ entering and/or modifying flex/hra eligibility/payroll data in the flex/ hra proprietary system according to established procedure and client requirements. This position is also responsible for responding to telephonic, written and electronic inquiries (PMC/web inquires) from clients, brokers and co-workers in regards to eligibility, payroll, plan parameters and implementation. Based upon the client’s plan design requirements and IRS regulations the FSA HRA Technical analyst will review, interpret, enter, and process enrollment and payroll data in a timely and accurate manner utilizing the flex/ hra proprietary system. Review and resolve flex/hra error and audit reports to ensure eligibility, auto claim submissions and payroll data are loaded timely and accurately in the flex/hra proprietary system. Maintain assigned flex/hra work queues according to Luminare Health procedure and turnaround time expectations. Work with supervisor and/or Senior Technical Flex/HRA Analyst to resolve eligibility, payroll, demographic, customer service, audits, claims and plan setup issues. Create and send customized reporting to client. Process void and stop pays within the flx/hra propriety system and the Luminare Health accounting department. Respond to telephonic, written and electronic inquiries from clients/brokers, co-workers regarding flex/hra eligibility/payroll/auto claim. Treat all inquiries professionally and respectfully following Luminare Health guidelines, Appropriately refer or escalate calls based on customer service procedures and guidelines. Research inquiries and respond appropriately. Follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction. Thoroughly and accurately document all inquiries using the flex/ hra proprietary system and Family Files following Luminare Health guidelines. Create and maintain group setup in the flex/ hra proprietary system, Create and run recurring and custom reports. Track inventory, turnaround time and quality of work. Other duties as assigned.