Owning customer interactions across in-app chat, email, and calls, delivering timely, accurate, and high-quality support.
Supporting customers in day-to-day utilization of Opus1.
Troubleshooting product issues and guiding customers through workflows.

Requirements:

Bring 1+ year(s) of experience in technical support, customer support, or help desk roles.
Demonstrate strong written and verbal communication skills.
Have a knack for problem-solving and multitasking in a fast-paced environment.

Why Opus1:

You’ll join a collaborative, scrappy team where your work will have immediate impact.

Support is a critical part of how we deliver value to our customers.
You’ll play a key role in shaping that experience every day.

Opus1

Opus1 is building the platform that powers the next generation of performing arts education. As a leading SaaS CRM for music and performing arts schools, they help organizations manage, grow, and engage their communities through modern, intuitive software. They're a fast-growing startup passionate about enabling creative education to thrive!

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