Sr. People Technology Specialist

The Sr. People Technology Specialist (Darwinbox) is primarily responsible for the day-to-day operational excellence of the Darwinbox platform. This role focuses on owning the daily configuration, providing comprehensive user support, managing system integrations, and ensuring accurate and insightful reporting, all while maintaining business continuity and upholding data integrity. Key responsibilities include accurately configuring Darwinbox modules according to predefined solutions and business requirements, ensuring alignment with best practices and organizational policies. The specialist will efficiently triage and resolve day-to-day tickets related to Darwinbox functionality, user access, and general inquiries, managing user access permissions and troubleshooting various user issues. Conducting thorough User Acceptance Testing (UAT) and System Integration Testing (SIT) for new configurations, enhancements, and integrations, along with maintaining detailed deployment logs and documentation, is critical. Proactively monitoring existing system integrations to identify and resolve any data flow discrepancies or failures, and generating essential dashboards, audit logs, and compliance reports, are also key functions.