Job Description
As a Sr. Customer Success Manager, you will own a high ARR portfolio of customers to develop and maintain strategic business relationships building fierce customer & brand loyalty. You will build in-depth knowledge of the customer, their business/industry and their digital workplace strategy. Together with a deep knowledge of the product and customer you actively promote programs and campaigns that drive customer adoption and engagement and ensure wild success. You will drive the process of creating and monitoring opportunities, identifying need, authority and timing to execute migration plans into action. You will work with the Migration Team to provide accurate information to support successful migration opportunities. You become the trusted advisor to customers by providing digital workplace strategic plans and applying solutions to address specific business challenges to support them throughout their engagement lifecycle. You will work closely with key cross functional teams, including sales, engineering, implementation to advocate for improving/enhancing existing capabilities where appropriate.
About Appspace
Appspace is passionate about creating better work experiences for people everywhere, and they’re looking for people that feel the same way.