Senior Manager, UX Research

Grow and mentor a team of researchers and supporting research roles, ensuring quality and consistency of delivery for the team. Guide researchers on the design and execution of generative, formative, and summative research to support product design and development (including but not limited to ethnography, interviews, surveys, concept testing, and usability studies). Review and provide feedback on research project plans and research deliverables. Coordinate with the Head of Research and Insights and peer Research Managers to set Research team priorities. Own the operations of the Research team which includes overseeing; resource planning, research budget, hiring process and pipeline, research vendor management, process standardization, and tool selection and usage. Oversee team communications by finding creative and compelling ways to present and evangelize research insights throughout the company, in order to help cultivate a highly-informed, more effective, and more empathetic organization.