Sales Support Representative (Contact Center Setter)

As the nation’s top walk in tub/shower firm, Safe Step Walk-In Tub Company products are made to the highest manufacturing standards available, and its customer service is unmatched. They employ dedicated team members who naturally desire to provide life-changing service to the customer base across the US and Canada. This role processes inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for Safety Specialists. Responsibilities include making a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer. Occasionally receives inbound phone calls for the same purpose. The role requires following a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.