Arbitration Supervisor - Formal No Surprises Act

The Supervisor of Arbitration will supervise and coordinate the staff’s daily operations. This role will have the overall responsibility for mentoring and developing skills of direct reports. The Supervisor will participate in evaluation and implementing quality control and performance improvement activities. As our Supervisor of Arbitration , you’ll be the heartbeat of our operations—leading a team, driving results, and making a real difference. Lead, motivate, coach, and train a team to achieve business objectives. Monitor and analyze performance metrics to identify areas for improvement. Foster a positive and collaborative work environment. Ensure compliance with company policies and industry regulations. Allocate resources effectively. Provide mentorship and professional development opportunities for team members. Collaborate with senior leadership to align departmental goals with company objectives Plan schedules, assign tasks, and monitor performance to ensure efficiency. Analyze claim reports, submit cases on time, and oversee informal negotiations. Analyze performance metrics, recommend process enhancements, and champion change. Work with external vendors, state agencies, and leadership to resolve issues. Handle escalated concerns, monitor urgent requests, and respond promptly—even after hours if needed. Analyze workflow reports to determine cases eligible for IDR Process Determine the completion timeline and monitor progress to keep the project on track and on schedule Manage the flow of day-to-day operation Complete special projects and other duties as assigned