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End-to-End Collections & Recoveries Strategy:
- Define and evolve the collections and recoveries strategy roadmap across delinquency and charged-off portfolios.
- Identify and prioritize high-impact performance levers.
- Translate analytics and portfolio insights into actionable strategies with measurable outcomes.
Portfolio Performance & Financial Ownership:
- Own and optimize net recovery performance, balancing return, cost, and customer experience.
- Evaluate performance through segmentation, lifecycle analysis, and economic tradeoffs.
- Identify and drive opportunities to improve basis point performance and portfolio yield.
Vendor & Channel Strategy:
- Design and manage external agency strategy, including allocation, performance tiers, and commercial tradeoffs.
- Optimize channel mix to maximize returns.
- Partner with vendors to drive performance while maintaining compliance and customer standards.
OppFi
OppFi is a tech-enabled digital finance platform working with banks to provide financial products and services. They are a collaborative team of caring, innovative, and inclusive individuals delivering exceptional customer service who welcome individuals who want to make an impact in the financial system.