Director of Client Engagement & Success

Key Responsibilities:

• Define and lead the end-to-end client and family engagement strategy to drive retention, continuity of care, and positive treatment outcomes.
• Oversee the full client journey from intake through assessment, treatment, and discharge, ensuring a seamless and supportive experience.
• Act as the senior escalation point for complex, high-need, or crisis situations requiring advanced empathy, judgment, and problem-solving.

Requirements:

• Master's degree in Social Work (MSW), Psychology, Human Services, Healthcare Administration, or a related clinical field preferred.
• 7+ years of experience in care coordination, case management, family advocacy, or client success within healthcare or human services settings.
• Deep understanding of Medicaid systems and the challenges faced by families navigating autism-related care pathways.

Benefits:

• Competitive annual salary ranging from $153,000 – $178,500 USD.
• Fully remote work environment within the United States.
• Flexible working hours with an async-friendly culture.