Fraud Investigator - Prevent

The Fraud Investigator role within our Prevent pillar provides vital intervention and response to Monzo customers who are experiencing potential active fraud attempts on their funds across two main channels: Authorised card payment fraud; Authorised faster payment fraud. Note that, as part of your role you will be required to make outbound calls. The Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Key responsibilities include gathering evidence from flagged transaction data and use of Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail over the phone and via chat.