Program Manager

Program Management:

• Ensure consistent delivery across assigned programs by establishing standards and communicating client-specific requirements.
• Collaborate with clients and internal teams to review study risks, mitigation plans, and delivery improvements.
• Ensure timely resolution of project or program issues and escalate when needed.

Financial Oversight:

• Monitor study timelines and manage financial components across the project portfolio, including budgets, forecasting, and invoice reviews.
• Identify potential risks and mitigation strategies and escalate as appropriate.
• Monitor and report program-level KPIs as required (monthly or quarterly).

Client Relations and Support:

• Serve as a member of Oversight/Operations Committees for assigned clients.
• Develop and apply problem-solving strategies to address customer issues and maintain issue-tracking documentation.
• Support Business Development and Operations in client meetings to present services and operational workflows.