Job Description
Document all changes, configurations, and workflows. Develop living documentation and training artifacts. Lead knowledge transfer workshops for ITSD staff. This role requires 10+ years as a technical communicator in IT infrastructure projects. The candidate should have delivered end-user and admin training for government AD/CA modernization programs, and have a consistent track record of producing actionable, high-value documentation for audit and compliance. Skill Set includes development of process documentation, SOPs, runbooks, and diagrams.Familiarity with AD, CA, IT compliance documentation standards is nice to have. Certifications like Certified Technical Professional (CTP), Microsoft Certified Trainer (MCT), and CompTIA Certified Technical Trainer (CTT+) are nice to have.