Senior Director, Patient Services

Responsibilities:

• Design, build, and scale patient support services infrastructure
• Own the end-to-end patient journey from referral through therapy initiation
• Establish program goals, performance benchmarks, and continuous improvement frameworks

Qualifications:

• Minimum 15 years of progressive experience in the pharmaceutical or biotech industry with significant leadership responsibility in patient services, hub services, or market access operations
• Demonstrated success with specialty or rare disease product launches preferred
• Proven ability to lead high-performing teams and drive results through cross-functional influence in complex, matrixed organizations

Compliance:

• Ensure all programs comply with HIPAA, Anti-Kickback Statute, OIG guidelines, and applicable federal and state regulations
• Strong grasp of compliance requirements governing patient support programs including HIPAA, Anti-Kickback, and OIG guidelines