Job Description
This hands-on, non-managerial role owns the design, build, and care-and-feeding of enterprise networks, Wi-Fi, remote-access stack, and cloud telephony platform that keep our clinicians and patients connected. You’ll work with market-leading network, security, and collaboration vendors to deliver fast, secure, always-on connectivity across offices, pharmacies, and hybrid remote teams. The goal is simple: a friction-free user experience that lets our staff focus on delivering outstanding patient care.
You’ll report to the IT Engineering Manager and partner tightly with Security, Clinical Platform, and Site teams. You will architect, deploy, and run Ro’s LAN/WAN, Wi-Fi, and VPN footprint, own Zoom Phone tasks, monitor and tune network performance, enforce zero-trust principles across users and devices, automate network and telephony configs via IaC, write crisp implementation plans and hold vendors to timelines and SLAs, handle L3 escalations and document fixes, and join a low-noise on-call rotation (~every 2 months).
About Ro
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible.