Customer Success Administrator

Support the Customer Success Business Unit by maintaining and updating customer-related information, facilitating communication between the team and internal business units. You'll track customer lifecycle activities like onboarding, training, and renewals, also assist in sending proactive communications, such as check-ins, surveys, and renewal information. Support cross-departmental collaboration, document meetings, and follow up on action items to ensure resolution. Aid in process improvements to streamline customer success workflows and enhance scalability, maintain document templates, and assist in creating knowledge bases for customers and internal use.