Job Description
A Customer Service Technician provides technical support to customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. They partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions. They handle customer support requests primarily via phone, chat, and tickets, escalating requests as necessary. Technicians offer solutions that satisfy the customer and proactively seek opportunities to educate and solve future technical challenges, creating and maintaining customer loyalty by serving customers above and beyond their expectations.
About Rackspace
Rackspace is a company that provides technical support to customers via phone/chat/support tickets.