Customer Success Business Partner

As a Customer Success Business Partner, you are primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. As the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success. You will provide technical support, deliver training, manage implementation services, and handle or escalate issues to ensure strong customer satisfaction and solution adoption. Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI. Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan. Identify customer pain points and guide them on how Anaplan can address their specific needs. Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders. Expand Anaplan usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities. Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty.