Accounts Receivable Specialist

The Accounts Receivable (AR) Specialist works directly with SanMar's customers and provides leadership to an AR Team. They assist with order coverage (pools), guiding AR Reps with specific customer situations involving credit limits, and evaluate risk, opportunity, and potential elevated steps to take with customers. They support to the AR Supervisors by answering procedural questions and working as a lead for their assigned team. Manage order flow, collections, risk management and opportunity for assigned customers. Assist AR Team representatives with order pool coverage including helping to coordinate coverage among the team. Work with Department Supervisors to help recognize coaching opportunities, providing limited coaching directly to AR Reps. Primary point of contact for procedural questions from AR Reps. Assist with credit file/limit updates, the first point of contact in reviewing customer accounts with AR reps for both limit increase opportunities, or potential risk management. Assist with difficult customer conversations, elevating smoothly to Supervisors or Managers as needed. Assist Supervisor in compiling performance metrics and conducting monthly reporting. Assist with training and refresher courses. Perform other duties as assigned. Comply with all policies and standards.