Job Description
We're looking for a motivated, detail-oriented Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. Key responsibilities include responding to customer inquiries via email, phone, and chat, providing accurate information about travel bookings, troubleshooting client issues, and maintaining up-to-date knowledge of supplier systems.
Additional responsibilities include following up with clients to ensure satisfaction, logging all communications accurately, and maintaining high levels of professionalism. Preferred qualifications include prior experience in customer service or the travel industry, strong communication skills, comfort using online tools, and a passion for helping others.
About Destination Knot
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe.