Technical Implementation Manager

Prepared is seeking a Technical Implementation Manager to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach. Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations. Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders. Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems. Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team. Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes. Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.